Blog Directly Blog Your hub for the latest trends on the future of customer service. Read MoreAchieving Business Continuity: An ABC Strategy for CX LeadersAugust 25, 2021 Keep up to date with the latest news. Sign Up For The Directly Newsletter FeaturedOn-Demand SupportAI & TechnologyCustomer ExperienceExpert SpotlightShow All Read More Understanding Intents and 5 Mistakes That Can Derail Conversational AIFebruary 19, 2020 Read More Perceptions of AI in the Contact CenterFebruary 6, 2020 Read More Why AI Needs Human Input (And Always Will)December 11, 2019 Read More Omnichannel Support Needs a Single Virtual Agent at the Front DoorNovember 20, 2019 Read More Announcing New Transactional Use Cases for Customer SupportNovember 12, 2019 Read More How to Forestall the Birth of a Permanent Global UnderclassOctober 23, 2019 Read More It’s Time to Stop the ‘Humans vs. AI’ InsanityOctober 14, 2019 Read More Revisiting Engelbart’s ‘Collective IQ’ in the Era of AISeptember 10, 2019 Read More Why Industry — Not Technical — Expertise is Key to Fixing Your AIAugust 26, 2019 Read More How Do You Unlock the Value of AI? One Word: TrainingJune 13, 2019 Read More Are AI-Powered Virtual Agents a Good Fit for Your Customer Support Strategy?June 4, 2019 Read More If humans need 10,000 hours of training to be an expert, how much does AI need?May 7, 2019 Pages: 123Load More