Customer Service
Reinvented
Customer Service
Reinvented

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Customer Service
Reinvented

Leading brands use Directly to support customers with cutting-edge AI and on-demand customer care.

Support Experiences Your
Customers Will Love

Our innovative solutions empower customer service leaders to improve customer satisfaction and business flexibility while saving millions per year.
Think Outside the Contact Center

Leverage a flexible network of freelance experts to resolve support issues 24/7 on-demand at high customer satisfaction.

The SaaS Chatbot for SaaS Companies

Empowering software companies to automate support through the customer lifecycle to increase product adoption and reduce churn.

An Established Global Leader

World-Class Customer Service
For Leading Global Brands

10M+

Tickets Resolved Per Year

90%+

Average Customer Satisfaction

100+

Countries Supported

$30M+

Customer Savings per Year

Featured Content for CX Leaders

FEATURED REPORT

Customer Service Megatrends in 2021

In this recent report, Forrester reveals the top three trends that service leaders should consider when planning for post-pandemic customer excellence.

FEATURED BLOG

The Cost of Contact Center Agent Attrition

Finding and keeping good customer service talent is becoming more difficult and more expensive. Tapping an expert crowd workforce can help.

FEATURED WEBINAR

How SAP Delivers Better CX

Rohan Patel, Head of Support for Intelligent Technologies at SAP, details his experience harnessing an on-demand expert workforce.

Reinvent your Customer Service Strategy