At the heart of the Directly platform is a deep understanding of dynamic customer needs. This allows customer support leaders to choose the right mix of automation and human support to achieve their business objectives.
We put customer experience at the center of everything we do. Our platform integrates into the contact center and understands every customer issue, so that when you automate or route to human support, every customer receives exceptional service.
We don’t believe in rip and replace. Our simple APIs enable seamless integration into your messaging applications, virtual agents, contact center platforms and leading CRM applications to deliver significant business impact right away.
Speedy reply to my question & had all of the information I needed.
Republic Wireless testimonial
Extremely helpful from start to finish. Thank you so much!
Microsoft Windows testimonial
Incredibly effective response – helped me solve my problem in no time.
Very helpful, with excellent product knowledge.
Amazing support! Knew exactly what the issue was the second I asked.
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