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Think Outside
the Contact Center

Think differently to provide service that your customers love.

Combine AI with on-demand experts to increase customer satisfaction and business flexibility.

Proven Results with Leading Brands

That Scales

Directly is home to thousands of on-demand experts, who transform the way customers interact with your brand.

Reduce Contact Center Volume,
Increase CSAT

We currently solve tens of millions of customer service inquiries per year for Fortune 500 brands.

Our innovative approach reduces contact center volume by 40%, boosts customer satisfaction up to 20% and saves millions per year.

Troubleshoot Product & Technical
Issues with Experts

We have deep experience solving product and technical customer issues related to software applications, hardware devices, gaming, and much more.

We tailor our approach to the specific needs of your business and to fit within your existing customer service organization.

A More Resilient Model
for Customer Service

We help decentralize service, with a global network capable of scaling to accommodate surges — even in the face of a pandemic.

We’ll help you augment your workforce, deliver business continuity, and accelerate digital transformation.

Enterprise Privacy & Security

Directly was designed and built on a foundation of privacy and security. All data is protected by a rigorous set of enterprise-level controls, policies, and practices.

Directly’s solutions are SOC 2 Type II compliant, GDPR & CCPA compliant, redundant, and set up for enterprise scalability.

Ready to think outside the contact center?