Customer Service
Customer Service

Our Experts

Our Experts

We have developed a network of thousands of freelance experts, who have deep product and technical expertise.

They are experts in the products you support, value having a flexible schedule, and earn income in their spare time.

Strength in Numbers

The Directly OnDemand  network includes thousands of on-demand experts who resolve support issues and author support content while being compensated based on performance.

0 %
with a bachelor's and/or master's degree
0 %
3+ years of first-hand product experience
0 %
speak at least 2 languages fluently
0 %
active customers of the product they support
0 %
have customer or technical support experience

Who Are Experts?

Companies like Microsoft, Samsung, and Autodesk leverage on-demand experts to resolve product & technical support issues.

According to Harvard Business Review, the percent of U.S. workers who are part-time or freelance has grown dramatically — from 7% in 1995 to an expected 43% by the end of 2020.

Experts are selected after a rigorous application process to ensure they are strong communicators, empathetic, and highly knowledgeable.

We specialize in harnessing this talent pool and delivering fully managed technology-enabled services to our enterprise customers.

Unique Benefits

Trusted Experts

Instead of outsourcing, compensate on-demand experts, with deep product and technical expertise, who can troubleshoot a wide range of issues.

Untapped Talent

The majority of on-demand experts on the platform have a college or advanced degree and prefer the many benefits of participating in flexible work on the go.

Pay for Performance

Experts are evaluated based on customer feedback and are only compensated when a customer issue is handled without requiring an agent.

Authentic Interactions

Experts are not given a script. They communicate in an authentic voice, and can empathize as they truly understand the customer issue and how to help.

Multi-Language Support

We onboard fluent experts from around the world, allowing you to provide support on a global basis without the need to hire and train international agents. 73% of our experts speak at least 2 language fluently.

Our platform offers automatic language detection to enable experts to deliver support in 100+ languages.

Hear From The Experts