Deliver Business Continuity
By diversifying support via automation, agents, and on-demand experts, you can ensure your operations are resilient in the face of the next market disruption.
Understand Your Mix of
Contact Center Tickets
Allocate the right resources to traditional support operations while investing in an alternate, distributed workforce.
Diversify Your Contact
Our predictive routing will help determine which issues can be sent to on-demand experts. And we’ll ensure your internal agents only address the most strategic cases.
During a Crisis
When COVID hit, our customers were able to be resilient despite major disruptions to call centers.
For example, a global hospitality customer faced a growing backlog of more than 100k tickets after COVID. In less than 24 hours, we launched new automation to address COVID policy questions, immediately stabilizing ticket volume and helping reduce the backlog.
For a global gaming company, our experts filled the gap, providing live support in three languages when the company’s international BPOs were closed.