We seamlessly integrate into your existing contact center technology stack and provide actionable reporting and analytics on performance.
Impact Across the Globe
Our platform offers automatic language detection and support for 100+ languages.
We offer localized user interfaces for experts, as well as leverage machine translation to scale responses quickly.
Directly integrates with leading CRM platforms and messaging applications, recording support
interactions and engaging agents when needed.
Enterprise Privacy & Security
Directly’s solutions are SOC 2 Type II compliant, GDPR & CCPA compliant, redundant, and set up for enterprise scalability.