Telcom
Troubleshoot Device & Carrier Support Issues
Access technical specialists to troubleshoot inquiries related to your devices, internet connectivity, and connected applications.
Leading Brands We're Helping
Tap Into Telco Device & App Experts
Access technical specialists, who have deep expertise troubleshooting carrier issues, who can help your customers with a wide array of inquiries.
Automatic Answers Tuned
to Carrier Issues
Deliver automatic answers to resolve commonly asked questions. Pull from telco-specific content, written by telco domain experts on an ongoing basis.
Deliver ROI
Outside Your Contact Center
Resolve a wide array of inquiries before they reach the contact center, delivering a higher CSAT, faster response times, and lower cost per contact.
Samsung Case Study
- 90% CSAT
- Reduced Ticket Time
- Enhanced Customer Experience
