Route
Route Questions
to the Right Experts
We ensure customer inquiries are seamlessly routed to our on-demand experts, delivering more efficient and effective resolutions than traditional BPO agents.
Our AI-powered routing matches each case to the best expert based on expertise, speed, and customer needs. Predictive algorithms identify suitable support queries, while seamless integration ensures continuous optimization for superior CX.
Smart Inquiry Routing for Faster Resolutions
Our platform intelligently matches each question to the best expert based on customer and peer ratings, expertise, language proficiency, and response speed ensuring fast and accurate support.
Powered by an AI-based evaluation system, it also drives higher IVR-to-gig deflection, seamlessly routing inquiries to the most qualified experts.
Expert-Led Solutions Delivered Instantly
Our platform determines which experts should answer the question based on each customer and peer ratings, their skillset, language proficiency, and average response time.
On-demand experts stay connected through mobile and desktop notifications, accessing the platform at their convenience to provide timely assistance.
Escalate to Contact Center
Our platform effortlessly integrates with your existing digital contact center technology, enabling experts to escalate conversations to in-house agents with full context when necessary.
Every interaction is logged in your helpdesk, ensuring agents have complete visibility into previous expert engagements when they step into the conversation.