Reward
Maximizing Earnings Through Performance-Based Rewards
Our services operate on a pay-for-performance compensation model, ensuring experts are only compensated when a customer issue is resolved without requiring an agent.
Experts are also rewarded for writing automated content, voting on answer quality, and giving feedback to peers, ensuring that your customers consistently receive the highest level of service. This model allows for flexible work schedules, enabling experts to choose when and how much they want to work.
Competitive and Dynamic Compensation
We collaborate with your team to understand support costs based on factors like question type, country, time of day, and language needs.
Our platform then dynamically compensates experts based on these factors, offering earnings that are on average 1.3x higher than traditional wage rates.
Recognizing and Rewarding High Performers
High-performing experts receive priority routing for more work. We measure each expert’s reputation using customer and peer ratings, optimizing assignments based on expertise, language proficiency, and response time.
Automation Rewards for Smarter Solutions
When repetitive questions arise, our system prioritizes automated responses. Experts are compensated on an ongoing basis for writing high-quality automated answers that successfully resolve customer inquiries.
Additionally, they earn rewards for reviewing and updating previous answers, ensuring they remain current and effective.