Onboard
Exceptional Experts for Outstanding CX
We connect you with top talent who bring both technical expertise and firsthand experience with your products and services.
Our end-to-end process—sourcing, screening, onboarding, and validation—ensures only the most qualified experts engage with your customers.
AI-Powered Expert Sourcing
We identify and invite independent experts using a bespoke, AI-enabled sourcing engine to find top talent with the required product experience.
Our multi-channel approach includes in-network experts, client communities on social platforms, experienced professionals from the OnDemand network, and other professional platforms.
You can participate in the recruiting process or let us manage it end-to-end.
Screening for Excellence
Our thorough vetting process consists of skills assessment and writing tests, to ensure that experts have the required expertise, communication skills, language requirements, and empathy to provide great support.
We’ll ask for your input to ensure our vetting process is customized to your products and services, and that only high performers are allowed onto the platform.
Seamless Onboarding & Training
After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.
These courses help them master the platform, sharpen customer service skills, and stay aligned with our code of conduct.
We continuously monitor performance and availability to maintain a high-performing network that not only meets but exceeds your expectations.