With the benefit of 20 years success in contact center technology, Karen Smith has joined Directly as vice president of sales. Karen has lead revenue growth at big companies like Conversys and Genesys, and fast-growth smaller companies like Nuasis (acquired by Intervoice).

“I have dedicated my career to helping my clients improve customer care through customer experience. While technology change is a constant, Directly’s vision of changing customer care from a fixed workforce model to fluid, on-demand talent model gives early adopters a true competitive advantage. I am amazed at the simplicity of getting started with no upfront fees and implementation in hours not months. I am thrilled to join this innovative group,” she says.