Join us at 11am PT/2pm ET on July 15, 2020
COVID-19 has been jarring to everyone, with customer service organizations facing unprecedented operational challenges. Contact center closures and work-from-home agent workforces have exposed the limitations of relying on a legacy contact center model.
How do we create a better customer service model today for a tomorrow that we can’t possibly predict?
Join us for a fireside chat with Michael Lawder, current CXO at ASAPP and former CX leader at Samsung, Electronic Arts and Apple, to learn how to build a dynamic and scalable support model that not only improves the customer experience, but can also withstand any future crisis.
In this webinar, you’ll learn:
– Emerging CX trends to best adapt during the current crisis
– How to accelerate digital transformation with minimal budget
– Tactical tips on how to build a dynamic, resilient support model