Webinar Recording: Innovations in Scaling Customer Support

Webinar Featuring LinkedIn

Watch this webinar recording to learn from executives at LinkedIn and Directly as they discuss best practices for scaling support.

In an era of increasing expectations and falling NPS, new models are available that deliver a great experience with compelling economics.

Key takeaways in this webinar recording include:

– Scale your support organization effectively and efficiently

– Manage 1300% surges in volume, while maintaining or increasing CSAT

– Provide different service tiers to different categories of customers

– Reduce response times while increasing CSAT and decreasing costs