Webinar: How SAP Leverages On-Demand Experts to Deliver Better Customer Experiences

The recording of this webinar is now available

Support leaders worked tirelessly over the past year to shift their workforce and delivery partners to work from home. However, COVID-19 revealed gaps in the traditional outsourced delivery model that leading organizations are addressing with alternative labor approaches. 

On June 9th, we sat down with Rohan Patel, Head of Support for Intelligent Technologies at SAP, to detail how his investment in an on-demand expert workforce delivers significant business impact by enhancing SAP’s customer experience, reducing response times and improving business continuity.

In this webinar, you’ll learn:

  • Why it’s imperative that support organizations explore flexible and scalable labor models
  • How SAP successfully implemented an on-demand expert network
  • Key considerations when investigating this approach