Execs in the Know Webinar Recording Now Available
Due to the devastating impact of COVID-19, the global support industry is struggling to keep up with consumer demand as call volumes are increasing and contact centers are closing.
We joined CX experts from Execs in the Know, H&R Block, and Pizza Hut to discuss how companies can quickly and effectively implement bots to address commonly asked questions, reduce call volume and hold times, route calls more effectively, and augment live-agent support.
In this recorded webinar from March 31st, you’ll learn:
– The requirements and considerations for implementing a bot
– Effective ways to enhance your current bot strategy
– Realistic timelines for bot implementation
– How to move contacts from phone to digital platforms
– Tactics to ensure customer needs are being met via self-service channels