DestinationCRM Webinar Recording Now Available
According to Gartner, by 2022, 70 percent of all customer interactions will involve emerging technology, including AI, machine learning systems, and chatbots.
Hear from our Chief Business Officer, Mike de la Cruz, on the state of self-service in customer support, the steps involved in launching a truly intelligent virtual agent, and why continuous chatbot training is crucial in improving the customer experience.
In this webinar recording you’ll learn:
— How virtual agents become truly intelligent
— Why your VA and chatbot must continuously learn
— How to leverage automation to improve the customer experience
