Join us at 10am PT/1pm ET on Tuesday, August 18th
At the onset of the recent crisis, support organizations were forced to rapidly implement new technology and dispatch a remote workforce. While some brands can be applauded for pivoting quickly, it’s hard to consider the results as ideal given the goal was speed, not stability.
How can we transition existing, scrappy support models into more scalable and dynamic CX models of the future?
Join us for a conversation on August 18th with CEO Mike de la Cruz and featured speaker Forrester Principal Analyst Ian Jacobs, as they discuss the key components to building the support model you want (and need) for the future, rather than the one you were forced to build during the crisis.
In this webinar, they’ll discuss:
– Top challenges support organizations are facing as we emerge from the crisis
– Key components of a dynamic and resilient support model
– How to diversify & improve your support model within 90 days