Report: The Three Customer Service Megatrends in 2021

Complementary Forrester Report for CX Leaders


The pandemic left the service industry completely unprepared, and while many organizations quickly shifted to a work-from-home model, companies need a more dynamic support model moving forward to ensure they are prepared for the next market disruption. 

In this recent report, Forrester reveals the top three trends that service leaders should consider when planning for post-pandemic customer excellence

Additionally, you’ll learn:

– Why AI-powered digital experiences underpin great customer service

– The benefits of investing in a flexible, on-demand workforce

– How to develop a hybrid support model that enables resilience and business continuity

Download the report today.