ContactBabel Analyst Report for Finance
“The U.S. Contact Center Verticals Report” is part of a series of analyst reports investigating key customer contact solutions within various industries.
This report provides a detailed view of the market size, structure, technology, benchmarking, and strategy of contact centers in the financial sector. It addresses the industry’s digital evolution and provides:
– An overview of the use of omnichannel support technology
– An industry view on the state of inbound and outbound support activity
– Insight into how AI is shaping customer expectations for customer service
