The U.S. Contact Center Decision-Makers’ Guide 2019 – 2020

ContactBabel Analyst Report for Customer Support

“The U.S. Contact Center Decision-Makers’ Guide” is part of a series of analyst reports investigating key customer contact solutions.

The AI and machine learning chapter aims to give a detailed view of the various use cases of AI technology for customer support. It tackles some of the popular questions on how to leverage AI and automation to deliver a superior customer experience, as well as providing:

– An industry view on the role of AI in the contact center

– How customers perceive AI in their support interactions

– How you can improve automation via expert intelligence