ContactBabel Analyst Report for Customer Support
“The U.S. Contact Center Decision-Makers’ Guide” is part of a series of analyst reports investigating key customer contact solutions.
The AI and machine learning chapter aims to give a detailed view of the various use cases of AI technology for customer support. It tackles some of the popular questions on how to leverage AI and automation to deliver a superior customer experience, as well as providing:
– An industry view on the role of AI in the contact center
– How customers perceive AI in their support interactions
– How you can improve automation via expert intelligence