About

About Us

Directly is a leader in intelligent automation, helping enterprises automate customer support in digital messaging channels.

Companies like Airbnb, Microsoft, and Samsung use our expert intelligence platform to analyze their contact center interactions and strategically answer, automate, and prevent customer issues.

Directly customers reduce customer contacts by 80%, boost CSAT by 20% and save tens of millions of dollars per year.

The platform integrates with leading messaging solutions, virtual agents, machine learning platforms and CRM applications.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, True Ventures, Costanoa Ventures, Industry Ventures, and Northgate Capital.

Leadership

Antony Brydon

CEO. Co-founded four venture-backed startups. All acquired, two by public companies. Early career in call center strategy.

Mike de la Cruz

CBO. S/VP at SAP, HP, Siebel Systems, and Arago. Career in CRM/CX and AI-based solutions.

Kristin Vines

People and Places. Former HR Executive at Intuit, Demandforce and Hispanic Scholarship Fund. Twenty-four years of experience in Human Resources.

Shaun Donnelly

Customer Success. Former VP Sales & Success for Support.com. Previously at Outsource IT.

Scott Golubock

Engineering. Former Engineering Director at Epicentric and Vignette. Previously at Accenture.

Jeff Patterson

Product. Cofounded four venture-backed startups. All acquired, two by public companies. First to publish music on the web in ‘93.

Dave Phillips

Legal & Corp Dev. Former General Counsel at Sidecar, IGN, Napster, AOL Europe.

Investors

Directly is backed by leading venture firms and a set of founders, senior executives and alumni from Airbnb, eBay, Facebook, McKinsey, Uber, and Upwork.

Press

We’ve been covered extensively in top tier publications across the country. Read more on our press & awards page or by clicking any of the recent articles listed below.