About
About Us
Directly provides resilient customer support by using expert networks and artificial intelligence.
Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage brand advocates. This enables customer support leaders to resolve customer issues with the right mix of automation and human support.
Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year.
Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, Northgate Capital, and Toba Capital.
Leadership
Mike de la Cruz
CEO
Former S/VP at SAP, HP, Siebel Systems, and Arago. Career in CRM/CX and AI-based solutions.
Antony Brydon
Co-founder, VP Platform
Formerly co-founded four venture-backed startups. All acquired, two by public companies. Early career in call center strategy.
Jeff Patterson
Co-founder, VP Data & Insights
Formerly co-founded four venture-backed startups. All acquired, two by public companies. First to publish music on the web in ‘93.
Kristin Vines
VP People & Places
Former HR Executive at Intuit, Demandforce and Hispanic Scholarship Fund. Twenty-four years of experience in Human Resources.
Tom Hebner
VP Services
Former Head of Product Innovation, Voice Technology and AI at Nuance.
Scott Golubock
VP Engineering
Former Engineering Director at Epicentric and Vignette. Previously at Accenture.
Dave Phillips
VP Legal & Corp Dev
Former General Counsel at Sidecar, IGN, Napster, AOL Europe.
Investors
Directly is backed by leading venture firms including Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.
Press
We’ve been covered extensively in top tier publications across the country. Read more on our press & awards page or by clicking any of the recent articles listed below.
Join Us!
We’re hiring exceptional people as we define the future of customer support.
Please visit our careers page to view current openings!
Please visit our careers page to view current openings!
Get in touch
Directly
333 Bryant Street #250
San Francisco, CA 94107
(800) 787-3176
Sales
sales@directly.com
(800) 787-3176 Ext. 6
(800) 787-3176 Ext. 6
Press
Joey Greenwald
joey@directly.com
Careers
Amelia Kingsbury
amelia@directly.com