Directly is a leader in intelligent automation, helping enterprises automate customer support in digital messaging channels.
Companies like Airbnb, Microsoft, and Samsung use our expert intelligence platform to analyze their contact center interactions and strategically answer, automate, and prevent customer issues.
Directly customers reduce customer contacts by 80%, boost CSAT by 20% and save tens of millions of dollars per year.
The platform integrates with leading messaging solutions, virtual agents, machine learning platforms and CRM applications.
Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, True Ventures, Costanoa Ventures, Industry Ventures, and Northgate Capital.
CEO. Co-founded four venture-backed startups. All acquired, two by public companies. Early career in call center strategy.
CBO. S/VP at SAP, HP, Siebel Systems, and Arago. Career in CRM/CX and AI-based solutions.
People and Places. Former HR Executive at Intuit, Demandforce and Hispanic Scholarship Fund. Twenty-four years of experience in Human Resources.
Customer Success. Former VP Sales & Success for Support.com. Previously at Outsource IT.
Engineering. Former Engineering Director at Epicentric and Vignette. Previously at Accenture.
Product. Cofounded four venture-backed startups. All acquired, two by public companies. First to publish music on the web in ‘93.
Directly is backed by leading venture firms and a set of founders, senior executives and alumni from Airbnb, eBay, Facebook, McKinsey, Uber, and Upwork.
We’ve been covered extensively in top tier publications across the country. Read more on our press & awards page or by clicking any of the recent articles listed below.
We’re hiring exceptional people as we define the future of intelligent automation.Please visit our careers page to view current openings!
Get In Touch
Visit us in San Francisco, CA
333 Bryant Street
San Francisco, CA 94107
(800) 787-3176 Ext. 6