About

About Us

Directly provides resilient customer support by using expert networks and artificial intelligence.

Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage brand advocates. This enables customer support leaders to resolve customer issues with the right mix of automation and human support.

Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, Northgate Capital, and Toba Capital.

Leadership

Mike de la Cruz

CEO

Former S/VP at SAP, HP, Siebel Systems, and Arago. Career in CRM/CX and AI-based solutions.

Antony Brydon

Co-founder, VP Platform

Formerly co-founded four venture-backed startups. All acquired, two by public companies. Early career in call center strategy.

Jeff Patterson

Co-founder, VP Data & Insights

Formerly co-founded four venture-backed startups. All acquired, two by public companies. First to publish music on the web in ‘93.

Kristin Vines

VP People & Places

Former HR Executive at Intuit, Demandforce and Hispanic Scholarship Fund. Twenty-four years of experience in Human Resources.

Tom Hebner

VP Services

Former Head of Product Innovation, Voice Technology and AI at Nuance.

Scott Golubock

VP Engineering

Former Engineering Director at Epicentric and Vignette. Previously at Accenture.

Dave Phillips

VP Legal & Corp Dev

Former General Counsel at Sidecar, IGN, Napster, AOL Europe.

Investors

Directly is backed by leading venture firms including Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Press

We’ve been covered extensively in top tier publications across the country. Read more on our press & awards page or by clicking any of the recent articles listed below.