About

About Us

Directly is a leader in support automation, helping enterprise companies launch and train virtual agents that double their automation rate.

Companies like Airbnb, Microsoft and Samsung use our expert-in-the-loop AI platform to tap the expertise of their most experienced customers, delivering content, training and answers to their virtual agent to significantly boost performance.

The platform delights customers with knowledgeable, personalized, and empathetic support interactions while creating new economic opportunity for people in the AI era.

We integrate with leading CRM applications, messaging applications, and virtual agents.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, True Ventures, Costanoa Ventures and Northgate Capital.

Leadership

Antony Brydon

CEO. Co-founded four venture-backed startups. All acquired, two by public companies. Early career in call center strategy.

Karen Smith

Sales. Former VP Sales at Aspect, Convergys, Genesys and Teletech. Twenty-five years in contact center sales

Shaun Donnelly

Customer Success. Former VP Sales & Success for Support.com. Previously at Outsource IT.

Mike de la Cruz

CBO. S/VP at SAP, HP, Siebel Systems, and Arago. Career in CRM/CX and AI-based solutions.

Scott Golubock

Engineering. Former Engineering Director at Epicentric and Vignette. Previously at Accenture.

Jeff Patterson

Product. Cofounded four venture-backed startups. All acquired, two by public companies. First to publish music on the web in ‘93.

Dave Phillips

Corporate Development. Former Head of Corp Dev or Strategy at Sidecar, IGN and Napster.

Kristin Vines

People and Places. Former HR Executive at Intuit, Demandforce and Hispanic Scholarship Fund. Twenty-four years of experience in Human Resources.

Investors

Directly is backed by leading venture firms and a set of founders, senior executives and alumni from Airbnb, eBay, Facebook, McKinsey, Uber, and Upwork.

Press

We’ve been covered extensively in top tier publications across the country. Read more on our press & awards page or by clicking any of the recent articles listed below.