Experts at the heart of AI

Directly is an emerging leader in CX Automation, helping companies deliver better customer service at scale while creating economic opportunity for people in the AI era.

Companies like Airbnb, Microsoft and Samsung use the platform to put their expert users at the heart of their AI, resolving more customer questions at 60-80% less cost. Expert users identify gaps in self-service content and are paid to: create support content that’s delivered to customers automatically, teach AI algorithms to continuously improve, and resolve customer questions.

Directly’s open APIs integrate with leading CRM applications including Microsoft Dynamics, Salesforce Service Cloud,

Oracle Service Cloud and Zendesk, along with existing help centers, enterprise knowledge bases, messaging and business intelligence systems. The platform can be used independently or can be used to train and enhance existing AI systems.

We’re based in San Francisco and backed by top firms including Microsoft Ventures, True Ventures, Costanoa Ventures, and Northgate.

Leadership

Antony Brydon

CEO. Co-founded four venture-backed startups. All acquired, two by public companies. Early career in call center strategy.

Karen Smith

Sales. Former VP Sales at Aspect, Convergys, Genesys and Teletech. Twenty-five years in contact center sales

Shaun Donnelly

Customer Success. Former VP Sales & Success for Support.com. Previously at Outsource IT.

Scott Golubock

Engineering. Former Engineering Director at Epicentric and Vignette. Previously at Accenture.

Jeff Patterson

Product. Cofounded four venture-backed startups. All acquired, two by public companies. First to publish music on the web in ‘93.

Dave Phillips

Corporate Development & Legal. Former General Counsel and Corp Development executive at AOL, Napster, IGN, Sidecar.

Investors

Directly is backed by leading venture firms and a set of founders, senior executives and alumni from Airbnb, eBay, Facebook, McKinsey, Uber, and Upwork.