Experts at the heart of AI

Directly is an emerging leader in CX Automation, helping companies deliver better customer service at scale while creating economic opportunity for people in the AI era.

Companies like Airbnb, Microsoft and Samsung use the platform to put their expert users at the heart of their AI, resolving more customer questions at 60-80% less cost. Expert users identify gaps in self-service content and are paid to: create support content that’s delivered to customers automatically, teach AI algorithms to continuously improve, and resolve customer questions.

Directly’s open APIs integrate with leading CRM applications including Microsoft Dynamics, Salesforce Service Cloud,
Oracle Service Cloud and Zendesk, along with existing help centers, enterprise knowledge bases, messaging and business intelligence systems. The platform can be used independently or can be used to train and enhance existing AI systems.

We’re based in San Francisco and backed by top firms including Microsoft Ventures, True Ventures, Costanoa Ventures, and Northgate.



Directly is backed by leading venture firms and a set of founders, senior executives and alumni from Airbnb, eBay, Facebook, McKinsey, Uber, and Upwork.

M12 Microsoft Ventures
True Ventures
Tuesday Capital
Costanoa Ventures


Bloomberg Businessweek
San Francisco Business Times
Venture Beat

Join us

We're hiring exceptional people as we define the future of work.
Please visit our careers page to view current openings!

Get in touch

Visit us in San Francisco, CA


333 Bryant Street, Ste 250
San Francisco, CA 94107


Joey Greenwald




Lisa White


Amelia (Gonsalves) Kingsbury

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