Tech
Deliver Technical Support At Scale
Resolve questions related to troubleshooting, product releases, bugs, account & billing questions, and much more.
Leading Brands We're Helping
Tap Product & Technical Specialists
Recruit experienced product users, who also have technical expertise troubleshooting software applications, to contribute to your customer service organization.
Automate Repetitive
Technical Questions
Automatically serve continuously updated troubleshooting content, written by on-demand experts, to address frequently asked technical questions.
Deliver ROI
Outside the Contact Center
Resolve a wide range of questions before they reach the contact center, delivering a higher CSAT, faster response times, and lower cost per contact.
Microsoft Case Study
- 3M customer problems solved a year
- 90% CSAT and above
- 22% automation rate
