Workforce Augmentation
Augment Your
Workforce
Our platform makes it easy to recruit and onboard qualified community experts with product knowledge and passion for your brand.
Experts are compensated based on performance, and deliver expertise, brand loyalty, and empathy at scale.
Identify the Right
Tickets for Experts
We’ll analyze your support conversations and work with your team to identify the best issues to route to community experts instead of agents.
Our AI-powered models deliver recommendations about the type of questions that community experts can resolve — without a conversation being routed to the contact center.
Launch a New
Program in Days
Launch an expert program in a matter of days. Watch customer satisfaction rates skyrocket, while response times and contact center volume plummet.
Once configured, our system continuously optimizes routing and performance, improving key metrics including CSAT, response time, and resolution rate.
Get Expert ROI
Using our expert network, customers typically resolve 20-50% of customer questions, improve CSAT up to 20 points, while dramatically reducing the cost per resolution.
With experts available around the world, we can scale and deliver business impact for any global organization.
Microsoft Case Study
- 2M customer problems solved a year
- 90% CSAT and above
- 25% automation rate
