Workforce Augmentation

Augment Your
Workforce

We’ll help you tap your most loyal customers, who know and love your products, to resolve issues at a fraction of the cost of traditional call center agents.

Our platform makes it easy to recruit and onboard qualified community experts with product knowledge and passion for your brand.

Experts are compensated based on performance, and deliver expertise, brand loyalty, and empathy at scale.

Identify the Right
Tickets for Experts

We’ll analyze your support conversations and work with your team to identify the best issues to route to community experts instead of agents.

Our AI-powered models deliver recommendations about the type of questions that community experts can resolve — without a conversation being routed to the contact center.

Launch a New
Program in Days

Launch an expert program in a matter of days. Watch customer satisfaction rates skyrocket, while response times and contact center volume plummet.

Once configured, our system continuously optimizes routing and performance, improving key metrics including CSAT, response time, and resolution rate.

Get Expert ROI

Using our expert network, customers typically resolve 20-50% of customer questions, improve CSAT up to 20 points, while dramatically reducing the cost per resolution.

With experts available around the world, we can scale and deliver business impact for any global organization.

Microsoft Case Study