Digital Transformation

Accelerate Digital Transformation

Deliver text messages (SMS) from within IVR phone systems — and offer customers immediate help via digital support channels.
Most organizations still rely on the phone as their primary customer support channel, despite many customers preferring digital options for faster service. We’ll help you reduce call volumes and cut support costs by shifting to digital.

Identify When to Shift
Phone Calls to Digital

We’ll analyze your support conversations and work with your team to identify the best issues to deflect from the phone to digital.

Our system integrates with your IVR, asking customers if they would prefer to receive a text message instead of waiting on hold.

Offer a Digital Experience
to Resolve Issues

Customers who opt-in will receive automated answers based on the specific question that they asked the IVR.

If they need more help, a community expert will join the conversation to provide live assistance.

Get a Clear
Return on Investment

Fewer phone calls, more automation, and a flexible workforce of community experts all combine to significantly reduce the burden on your call center.

Our customers have increased CSAT up to 20%, saved 90% per interaction, and reduced the number of phone calls by up to 40%.

Fortune 100 Telecom Case Study
  • CSAT improved from 63% to 95%
  • Return calls to support < 24 hours dropped by 22%
  • Cost per resolution reduced by 80% down to $1.62.