When COVID hit, our customers were able to be resilient despite major disruptions to call centers.
For example, a global hospitality customer faced a growing backlog of more than 100k tickets after COVID. In less than 24 hours, we launched new automation to address COVID policy questions, immediately stabilizing ticket volume and helping reduce the backlog.
For a global gaming company, our experts filled the gap, providing live support in three languages when the company’s international BPOs were closed.