Deliver Business Continuity
Understand Your Mix of
Contact Center Tickets
We’ll work with you to understand which of your support tickets can be resolved by automation, and which can be resolved by community experts instead of agents.
Allocate the right resources to traditional support operations while investing in automation and an alternate, distributed workforce.
Diversify Your Contact
Once we understand your ecosystem of customer issues, we’ll deploy across your IVR and digital channels.
Our predictive routing will help determine which issues can be automated, and which can be escalated to external experts. And we’ll ensure your internal agents only address the most strategic cases.
Time During a Crisis
When COVID hit, our customers were able to be resilient despite major disruptions to call centers.
For example, a global hospitality customer faced a growing backlog of more than 100k tickets after COVID. In less than 24 hours, we launched new automation to address COVID policy questions, immediately stabilizing ticket volume and helping reduce the backlog.
For a global gaming company, our experts filled the gap, providing live support in three languages when the company’s international BPOs were closed.