Platform
The Directly
Platform
We seamlessly integrate into your existing contact center technology stack and provide actionable reporting and analytics on performance.
Our Platform is Trusted By
Delivering Business
Impact Across the Globe
We offer localized user interfaces for experts, as well as leverage machine translation to scale responses quickly.
Platform Benefits
Quality Assurance
Directly’s platform offers skills and writing tests through a rigorous application process to ensure the right experts are onboarded, while quality controls are performed programmatically to ensure service levels are consistently met or exceeded.
Performance Based
Our platform is pay-for-performance. Experts are only compensated when they resolve the issue without requiring an agent, and our platform determines the best expert to answer the question based on customer feedback, skillset, language proficiency, and average response time.
Scalable and Flexible
Our platform enables rapid onboarding and offboarding of experts, with the ability to launch a new program in days, create and deploy new automation in hours, and significantly increase volume in minutes.
Network Effects
Network intelligence improves at scale. Experts bring their own knowledge, varied skillsets, flexible schedules, and feedback to the overall system. Thousands of experts deliver powerful network effects that improve performance.
Integrations
Directly integrates with leading CRM platforms and messaging applications, recording support
interactions and engaging agents when needed.
Microsoft
Dynamics
Oracle Service
Cloud
Zendesk
Salesforce
Service Cloud
Don’t see what you’re looking for? Visit our Developer Page for APIs that can integrate into most modern applications and platforms.
Data Privacy & Security
Our platform is SOC 2 Type II compliant, GDPR & CCPA compliant, redundant, and set up for enterprise scalability.