We are able to access untapped, high caliber talent that isn’t interested in traditional contact center work.
They are experts in the products you support, value having a flexible schedule, and earn income in their spare time.
Strength in Numbers
The Directly network includes thousands of on-demand experts who resolve support issues and author support content while being compensated based on performance.
Who Are Experts?
Companies like Microsoft, Samsung, and Autodesk leverage on-demand experts to resolve product & technical support issues.
Experts are selected after a rigorous application process to ensure they are strong communicators, empathetic, and highly knowledgeable.
We specialize in harnessing this talent pool and delivering fully managed technology-enabled services to our enterprise customers.
Harness Trusted Experts
Instead of outsourcing, compensate on-demand experts, with deep product and technical expertise, who can troubleshoot a wide range of issues.
Access Untapped Talent
The majority of on-demand experts on the platform have a college or advanced degree and prefer the many benefits of participating in flexible work on the go.
Pay for Performance
Experts are evaluated based on customer feedback and are only compensated when a customer issue is handled without requiring an agent.
Experts are not given a script. They communicate in an authentic voice, and can empathize as they truly understand the customer issue and how to help.
Our platform offers automatic language detection to enable experts to deliver support in 100+ languages.