Integrations & APIs

Directly integrates with leading CX platforms, allowing these platforms to tap the knowledge of expert users and put these experts at the heart of automation. For more detail, visit developer.directly.com

CRM

Reward your customers and partners for helping with support questions by sharing their deep experiential knowledge. Directly can identify opportunities where your network can assist, deliver personal and automatic answers, and engage agents when needed.

Microsoft Dynamics

Salesforce Service Cloud

Oracle Service Cloud

Zendesk

Don’t see your CRM? Visit developer.directly.com for APIs that can integrate into most modern CRM platforms.

Messaging

Directly integrates with leading messaging platforms and can improve the success and round the clock coverage of these messaging channels. Expert answers can be delivered inline, automatically or personally.

Helpshift

 
 

Don’t see your Message? Visit our developer site for APIs that can integrate into most modern CRM platforms.

Virtual Agents

Directly integrates with your Virtual Agent or Assistant by tapping your experts train your virtual agent, identify new types of questions and teach it how to respond. Directly brings experts-in-the-loop to review VA performance, provide additional training, and create and update content it can use to provide answers.

Microsoft Bot Framework

Salesforce Einstein Bot

Google Dialogflow

Don’t see your Virtual Agent? Visit our developer site for APIs that can integrate into most modern CRM platforms

Our APIs

Want to integrate with a CX or enterprise system that’s not listed above? Please visit developer.directly.com

Want to integrate with a CX or enterprise system that’s not listed above? Please visit developer.directly.com