Better customer service. Fewer tickets.
A single platform to automate and modernize your CX workforce. Harness the deep product knowledge of your expert users to deliver transformative results.
Our platform offers:
Self-Service
Automatically deflect customer inquiries in the authentic voice of your trusted experts with AI and machine learning.
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Increase resolution rates |
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Improve the self-service experience |
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Reduce tickets to the contact center |
Ticket Prevention
Route inquiries to a network of your product experts when the user needs more help, resolving tickets with faster response times, higher CSAT, and lower cost.
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Route to the best (not the next) expert |
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70% college or advanced degrees |
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High CSAT, top performers thrive |
APIs & Integrations
Integrate into your existing tech stack, helpdesk or CRM, and use our APIs to integrate with any help center, mobile app, chat, messaging, CRM, or BI system.
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Email, web, chat, messaging & IVR support |
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Easy integration into current reporting & BI |
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In-depth API integration and support |
Enterprise Security & Privacy
SOC-2, Type II certified and GDPR compliant, and EU-US Privacy Shield certified by the Department of Commerce.
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SOC-2, Type II certified |
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GDPR compliant |
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EU-US Privacy Shield certified |