testing

Platform

More automation, fewer tickets.

Our CX automation platform delivers content, training and answers to virtual agents to significantly boost performance.

Ben N.
LinkedIn member since 2011
Professional recruiter

Our Platform Offers:

Virtual Agent Training

Continuously feed training phrases and intents to your virtual agent, dramatically expanding the volume it can handle and resolve.

Virtual Agent Content

Automatically feed expert-written, continuously updated content to your virtual agent, dramatically improving your automation rate.

Answers

Use AI and machine learning to automatically resolve digital inquiries with accuracy and speed, all in the authentic voice of your trusted experts. Route and enable experts to provide live assistance when needed.

Insights

Real-time reporting reviews your digital support interactions and gives you insights on how to improve them. Identify top question intents, cluster performance, and new support trends as they emerge.

Integrations

Integrate into your existing tech stack, helpdesk or CRM, and use our APIs to integrate with any virtual agent, mobile app, chat, messaging, CRM, or BI system.

  • Out of the box integrations
  • Easy integration into current reporting & BI
  • In-depth API integration and support

Enterprise Security & Privacy

SOC-2, Type II certified and GDPR compliant, and EU-US Privacy Shield certified by the Department of Commerce.

  • SOC-2, Type II certified
  • GDPR compliant
  • EU-US Privacy Shield certified

 

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