We’re in this together. Learn how we’re helping companies meet customer needs during the crisis here.

Platform

Our Platform

At the heart of the Directly platform is a deep understanding of dynamic customer needs. This allows customer support leaders to choose the right mix of automation and human support to achieve their business objectives.

Ben N.
LinkedIn Expert
Brand Advocate

Features

Understand

Analyze every customer conversation with detailed recommendations on what should be automated or sent to someone for help.

Automate

Use our platform or plug into our APIs to deliver an automated solution, whether that’s an answer or an action.

Engage

Recruit brand advocates with deep knowledge into your products to resolve issues at a fraction of the cost of the contact center.

Report

Receive active reports that visualize a living cluster map of your contact center and show how well automation is performing.

Integrations

Integrate into your existing tech stack, helpdesk or CRM, and use our APIs to integrate with any virtual agent, mobile app, chat, messaging, CRM, or BI system.

  • Out of the box integrations
  • Easy integration into current reporting & BI
  • In-depth API integration and support

Enterprise Security & Privacy

SOC-2, Type II certified and GDPR compliant, and EU-US Privacy Shield certified by the Department of Commerce.

  • SOC-2, Type II certified
  • GDPR compliant
  • EU-US Privacy Shield certified

 

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