Platform

Our Platform

Making virtual agents work well is very difficult. We’ve simplified the process into 5 API calls to our platform. The Directly Platform includes an expert network and daily trained machine learning models to deliver automation that improves CX.

Ben N.
LinkedIn expert
Training AI Systems

Key Features

Understand

Use our platform to understand the thousands of things your customers want. With daily training, our platform automatically identifies new intents and opportunities for improvement.

Automate

Use our platform or plug into our APIs to deliver an automated solution, whether that’s a conversation or an action.

Escalate

AI-powered predictive routing determines which questions are best handled by a network of subject-matter experts, who provide live assistance over digital messaging channels.

Reporting

Receive in-depth insights into the issues your customers are having that can be immediately shared internally to the right stakeholders to work on preventing the issue.

Integrations

Integrate into your existing tech stack, helpdesk or CRM, and use our APIs to integrate with any virtual agent, mobile app, chat, messaging, CRM, or BI system.

  • Out of the box integrations
  • Easy integration into current reporting & BI
  • In-depth API integration and support

Enterprise Security & Privacy

SOC-2, Type II certified and GDPR compliant, and EU-US Privacy Shield certified by the Department of Commerce.

  • SOC-2, Type II certified
  • GDPR compliant
  • EU-US Privacy Shield certified

 

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