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Telecom

Automatically Resolve Common Carrier Support Issues

Automation solutions tailored for service providers. From account and billing issues to troubleshooting your devices.

Jonathan C.
Telco expert
Wireless & mobile specialist

Boost Automationwith a Managed Virtual Agent

Our Managed Virtual Agent will observe your contact center interactions and be trained on how to resolve device troubleshooting questions, along with processing refunds, cancellations, tracking orders and more.


Automatic Answers tuned to Carrier Issues

Deliver automatic answers, matched to customer intent. Pull from telco-specific content, written by telco domain experts, while resolving account and billing questions by integrating with your internal systems.


Auto-Resolve Tough Issues Outside Your Contact Center

Automatically resolve account, billing, troubleshooting and other question types before they reach the contact center, delivering a higher CSAT, and significantly lower cost per contact.
 


Tap Into Telco Device & App Experts

Domain experts, who have deep expertise troubleshooting carrier issues, help power our expert intelligence platform, providing far more accurate and personalized interactions for your customers.


90% customer satisfaction…it worked, it worked well.

Michael Lawder SENIOR VICE PRESIDENT, CUSTOMER CARE


90% customer satisfaction…it worked, it worked well.

Michael Lawder
SENIOR VICE PRESIDENT,
CUSTOMER CARE

What this has really done for us is reduce the amount of help tickets by about 30%.

Sean Rivers DIRECTOR, OPERATIONS TECHNOLOGY


What this has really done for us is reduce the amount of help tickets by about 30%.

Sean Rivers
DIRECTOR, OPERATIONS TECHNOLOGY

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