Customer Service
Reinvented
Customer Service
Reinvented

Darwin

Meet Darwin:

The SaaS Chatbot for
SaaS Companies

Darwin empowers software companies to automate support through the customer lifecycle to increase product adoption and reduce churn.

Automation Your
Customers Can Trust

The Darwin Difference

Darwin delivers a differentiated conversational experience and serves as a key driver of product adoption and customer loyalty.

Instead of deflecting a few high volume FAQs, Darwin identifies every opportunity for automation along the customer lifecycle.

Saas Subscription

Chatbot development, training and maintenance all delivered in a simple monthly fee.

User Troubleshooting

Contain up to 40% of how-to product questions related to onboarding and retention.

Customer Retention

10 point increases in CSAT and NPS​ with fast answers to get users back to the product.

Identify Common Product Issues
Fit for Automation

Darwin continuously learns from agent transcripts to classify all known customer issues by intent.

Rapidly identify opportunities to automate onboarding, new product issues, upsell opportunities, and everyday troubleshooting.

Help Users Get
Right Back to the Product

Every software user deserves to be able to communicate in their own words and get fast answers so they can get back to using the product.

Feature rich, user friendly UX design and integrations to any channel enable you to quickly design conversations and launch a digital experience that you can be proud of.

Prioritize Product Improvements
and Top Ticket Drivers

Darwin automatically reveals all of your top ticket drivers and underlying areas to improve performance.

Detailed analytics give you a clear roadmap for how to increase your automation rate, improve customer experience, and prioritize product improvements.

Reduce Need for Headcount
with Automatic Bot Management

Darwin automatically takes care of the mundane, labor-intensive daily bot management work.

Darwin does the heavy lifting, providing core capabilities that empower your team to focus on strategy and supervision.
Data Processing

Darwin parses your customer transcripts and outputs clean data.

Intent Discovery

Customer interactions are automatically classified by detailed customer intent.

Conversational Design

Darwin conversation flows are built using ML techniques and customer review.

Bot Training

Darwin ensures training data is up to date with changes in your business.

Conversation Simulator

Test your bot before you go live with our proprietary conversation simulator.

Insights

Access detailed insights into topics, performance, and customer journeys.

The SaaS Chatbot for SaaS Companies