Blog Voice of Directly Your hub for all the latest trends about intelligent automation and the customer experience. Valeria M. 5-Star Airbnb Host CX Consultant Support AutomationAI & TechnologyCustomer ExperienceExpert SpotlightShow All January 28, 2020 Further & Faster: Welcoming Mike, Directly’s Next CEO January 08, 2020 The 2020 Opportunity: Implementing Automation Without Leaving the Customer Behind Expert Spotlight December 17, 2019 Expert Spotlight: Sheri Deburcheo December 11, 2019 Why AI Needs Human Input (And Always Will) December 05, 2019 How Automation Is Driving Consumers from Call Centers to Digital Channels November 20, 2019 Omnichannel Support Needs a Single Virtual Agent at the Front Door November 14, 2019 Directly & Microsoft Work Together to Resolve 2M Customer Support Issues a Year November 12, 2019 Announcing New Transactional Use Cases for Customer Support Expert Spotlight October 29, 2019 Expert Spotlight: Diane Poremsky October 23, 2019 How to Forestall the Birth of a Permanent Global Underclass October 14, 2019 It’s Time to Stop the ‘Humans vs. AI’ Insanity Expert Spotlight September 19, 2019 Expert Spotlight: Andre Da Costa Pages: 1234Last PageLoad More Sign Up For The Directly Newsletter
